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Alex Cowell

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Published in The Startup

·Nov 25, 2020

What it Takes to Launch a Successful Online Fashion Store: Tips From the Experts

People don’t come into fashion by accident, the industry is driven by passion. And while art and creativity are the foundation of a solid career in this field, a business-oriented mindset is what gets you further. But that’s where the problem often lies: artists can be discouraged with the practical…

Fashion

7 min read

What it Takes to Launch a Successful Online Fashion Store: Tips From the Experts
What it Takes to Launch a Successful Online Fashion Store: Tips From the Experts
Fashion

7 min read


Oct 9, 2020

Safety First: How to Protect Your E-Store Customers

Whenever an industry starts thriving cybercriminals step up their game too. Since eCommerce has been on the rise lately online stores should be extra cautious about keeping customers and their data safe. And this is an issue that cannot be taken lightly: every year cybercrime activities result in $1.5 …

Security

5 min read

Safety First: How to Protect Your E-Store Customers
Safety First: How to Protect Your E-Store Customers
Security

5 min read


Sep 28, 2020

5 Customer Service Trends in eCommerce You Don’t Want to Miss

Experts believe that eCommerce market sales will exceed $4 trillion in 2020. The year that forced us to stay at home has also driven online sales growth, but the truth is that the online shopping boom is happening regardless of the global pandemic. …

Ecommerce

5 min read

5 Customer Service Trends in eCommerce You Don’t Want to Miss
5 Customer Service Trends in eCommerce You Don’t Want to Miss
Ecommerce

5 min read


Published in The Startup

·Sep 21, 2020

5 Subtle Customer Service Mistakes That Don’t Let Your Ecommerce Business Grow

Customer service is simple. All you need to do is to provide quick, efficient, and easily accessible support. Never argue with the customer, listen, speak the same language, and make sure they always walk away with a solution. How hard can it be? In reality, there’s more to it. In…

Ecommerce

7 min read

5 Subtle Customer Service Mistakes That Don’t Let Your Ecommerce Business Grow
5 Subtle Customer Service Mistakes That Don’t Let Your Ecommerce Business Grow
Ecommerce

7 min read


Sep 17, 2020

The Power of a Follow-Up Email in eCommerce: Boost Sales by Gaining Trust

Despite the efforts of numerous spam filters and ad blockers, we go through a fair amount of emails daily. However, since the average open rate varies from 20% to 40% most of the emails we get stay unread. If you run an online shop, a few solid follow-up emails can…

Email Marketing

6 min read

The Power of a Follow-Up Email in eCommerce: Boost Sales by Gaining Trust
The Power of a Follow-Up Email in eCommerce: Boost Sales by Gaining Trust
Email Marketing

6 min read


Sep 9, 2020

Should You Let Go Your Entire Customer Service Team?

What if someone offered you a simple solution that eliminates the need for a dedicated customer service team? How would you feel about cutting the costs, saving time, and getting rid of human factor? What if I told you that there is a way to achieve your business goals and…

Customer Service

5 min read

Should You Dismiss Your Customer Service Team?
Should You Dismiss Your Customer Service Team?
Customer Service

5 min read


Sep 4, 2020

Make it Quick: Does Your Customer Service Response Time Matter?

Multitasking is a myth — etailers know it firsthand. Try handling the supply, marketing activities, delivery, returns, accounting, and keep your customers happy in the meantime. …

Customer Experience

5 min read

Make it Quick: Does Your Customer Service Response Time Matter?
Make it Quick: Does Your Customer Service Response Time Matter?
Customer Experience

5 min read


Sep 2, 2020

Understanding Customer Loyalty: Why You Should Focus on Retention

When customers like your product, trust your brand and keep coming back for more it means they developed loyalty. If the customer loyalty level is high, they won’t desert you for your competitor, even for a better deal. Eventually, they start recommending your services and bring in new customers. If…

Customer Experience

6 min read

Understanding Customer Loyalty: Why You Should Focus on Retention
Understanding Customer Loyalty: Why You Should Focus on Retention
Customer Experience

6 min read


Aug 28, 2020

Abandoned Cart Mystery: Why Customers Leave and How to Win Them Back

Put yourself in your customer’s shoes for a moment. You’re having another slow day at the office when suddenly feel the urge to buy a new pair of kicks. You start browsing and after a while, you run into a perfect pair. And then your boss calls asking about that…

Ecommerce

10 min read

Abandoned Cart Mystery: Why Customers Leave and How to Win Them Back
Abandoned Cart Mystery: Why Customers Leave and How to Win Them Back
Ecommerce

10 min read


Aug 26, 2020

How to Use eCommerce Live Chat for Ultimate Customer Satisfaction

If a customer arrives on your website for the first time and likes what they see, they’ll explore. As they peruse your online store and examine products of interest, you can further assume that they are thus-far satisfied. …

Customer Service

5 min read

How to Use eCommerce Live Chat for Ultimate Customer Satisfaction
How to Use eCommerce Live Chat for Ultimate Customer Satisfaction
Customer Service

5 min read

Alex Cowell

Alex Cowell

16 Followers

CEO & Founder of Markeaze.com

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