5 Subtle Customer Service Mistakes That Don’t Let Your Ecommerce Business Grow

Are you sure your customers are getting the best service?

Considering that 90% of Americans decide if they continue dealing with the company based on the quality of customer service they receive, it would make sense to put extra effort into advancing your customer service department.

Underestimating the Role of Customer Service

Be careful with outsourcing customer service — it might cost a lot more than you think

At the end of the day, doubts, delays, and poor product knowledge of the underqualified reps cost e-shop owners thousands of dollars.

Leaving Your Customer Feel Uncertain

Impractical Product Recommendations

Not Following Customer’s Journey

Technical Issues

Don’t wait until your customer leaves, be proactive with your help

Not Using Multiple Customer Service Channels

33% of customers admitted that they get frustrated by having to repeat themselves to multiple support reps.

Not Doing the Follow-Up

Believing that Customer is Always Right

The last thing you want is to have a team of demoralized employees that have no motivation to provide any service at all.

Conclusion

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store