5 Customer Service Trends in eCommerce You Don’t Want to Miss

From automation to personalization — what’s trending in eCom customer service?

Hyperautomatization

You can choose to automate only half of the processes to make the work of your reps easier, use chatbots, or try a cutting-edge PRA approach and replace your human reps with a smart virtual assistant.

Instagram Shopping

It’s not uncommon for modern-day brands to treat their Instagram accounts as their main salespoint.

Omnichannel Communication

Nobody likes to repeat themselves, and that’s why you need an omnichannel communication solution.

Texting

A quick personalized text message can drive customer satisfaction

Personal Approach

Collecting data is a must — the more you know about your customers, the better you can serve them.

The Bottom Line

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