5 Customer Service Trends in eCommerce You Don’t Want to Miss

From automation to personalization — what’s trending in eCom customer service?


You can choose to automate only half of the processes to make the work of your reps easier, use chatbots, or try a cutting-edge PRA approach and replace your human reps with a smart virtual assistant.

Instagram Shopping

It’s not uncommon for modern-day brands to treat their Instagram accounts as their main salespoint.

Omnichannel Communication

Nobody likes to repeat themselves, and that’s why you need an omnichannel communication solution.


A quick personalized text message can drive customer satisfaction

Personal Approach

Collecting data is a must — the more you know about your customers, the better you can serve them.

The Bottom Line



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store