Make it Quick: Does Your Customer Service Response Time Matter?

Image by Markeaze

According to statistics, 90% of customers would be satisfied if you managed to get back to them within an hour. However, the average time a support agent replies to a service request is over 12 hours.

Roots of the Problem

It is a common concern of the business owners that a random support agent or a call center employee simply won’t have the proper product knowledge, necessary insights, and motivation.

Can Live Chats Help?

Imagine automating this process by having a virtual assistant that takes care of all the generic inquiries immediately and correctly. And now imagine how much money you can save.

The Bottom Line

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