Tips from experts and Markeaze

People don’t come into fashion by accident, the industry is driven by passion. And while art and creativity are the foundation of a solid career in this field, a business-oriented mindset is what gets you further.

But that’s where the problem often lies: artists can be discouraged with the practical side of things. Running an online store is a logical step to get yourself out there and at the age of eCommerce blossom, it is a must.

But how do you make it successful? In a competitive environment, any store needs a secret ingredient to stand out. Your designs might…

Markeaze updates

We’ve had a few busy weeks and at last, ready to boast a few achievements. Both web and mobile apps have been recently updated. In the near future, we’re going to add more exciting eCommerce platform integrations and continue working on improving your experience.

And here’s what you can expect from the latest update.

Web App

A couple of weeks in the making, and that’s what we came up with.

🛒 Opencart V3 integration

Markeaze is now supported by Opencart! If you or your friends run a shop on Opencart, go ahead and check it out.

Markeaze Updates

The more updates the merrier

Our second mobile app release is out, which means we’ve got even more updates to share. Markeaze mobile apps are quickly catching up with the web version and if you haven’t had a chance to try them out yet, here are the download links for iOS and Android.

📱 Mobile Apps Updates

And these are the new features that you can take advantage of.

  • Use the Saved replies feature to send quick answers to the most common questions
  • Attach product cards and send them to your customers directly in the chat window
  • See active orders and cart content of…

Markeaze Updates

Customer service is easy

And now it’s mobile too! Have you installed our app yet? Both iOS and Android versions are waiting for you in the app stores so you could answer requests faster and never make your customers wait.

In the meantime, we keep on polishing our live chat.

🧰 Agent Interface 2.0

As long as your agents are properly equipped their performance won’t disappoint. We’ve worked our magic on the Agent Interface and now it’s not only handsomely stylish but also more intuitive.

Apart from new styles and colors, we’ve made searching for products and saved replies a lot easier. Displaying customer…

Security tips by Markeaze

Whenever an industry starts thriving cybercriminals step up their game too. Since eCommerce has been on the rise lately online stores should be extra cautious about keeping customers and their data safe. And this is an issue that cannot be taken lightly: every year cybercrime activities result in $1.5 billion losses across the world.

From educating employees to delivering dedicated safety memos to your customers — your duty as a business owner is to lead by example.

Adding extra security measures often seems unnecessary and even over the edge but in reality, it’s better to be overly cautious than facing…

Another week, another awesome set of Markeaze updates

Did you like our app?

We’re working on making our brand-new mobile apps better and will inform you once the updates are out. In case you’ve missed the big release, it’s not too late to get your app from Google Play or Apple App Store. Reviews are welcome and so are suggestions. Because your opinion matters most.

As for the web app, we’ve added a few more changes.

🕺 Demo Visitor

All the newcomers can now experience the functionality of our Live Chat at its finest via the demo dialog that launches after installing Markeaze.

Markeaze updates

It’s official.

📲 Markeaze mobile apps for iOS and Android are already waiting for you in stores!

Now you can talk to your customers even on the go regardless of where you are. Try it out and let us know what you think. By the way, app store reviews (especially the good ones) are always appreciated.

And there’s more.

🎨 Luscious Live Chat Themes

Although we think our famous pink theme is perfect, it cannot match every brand color. That’s why we’ve added 7 more themes so you can customize the look of your live chat as you please.

From automation to personalization — what’s trending in eCom customer service?

Experts believe that eCommerce market sales will exceed $4 trillion in 2020. The year that forced us to stay at home has also driven online sales growth, but the truth is that the online shopping boom is happening regardless of the global pandemic. In twenty years, according to some estimates, 95% of sales will be processed online and it’s about time you start preparing for the new digital era.

When it comes to eCommerce, customer service plays a key role. You don’t need to follow all customer service trends religiously but it wouldn’t hurt to keep an eye on the…

Markeaze Updates

How was your week?

Last time we promised you the mobile app, and now it’s passing Google Play and App Store review procedures. While we’re all waiting for it to be released, here’s a list of updates that you can test in your web app right away.

📧 Communicate via Email

Do you check your emails often? That’s what we thought! Emails still remain one of the most popular communication channels in the eCommerce space — so we’ve added an option to deliver your messages to the customer by email.

Are you sure your customers are getting the best service?

Customer service is simple. All you need to do is to provide quick, efficient, and easily accessible support. Never argue with the customer, listen, speak the same language, and make sure they always walk away with a solution. How hard can it be?

In reality, there’s more to it.

In the eCommerce space, customers cannot get to see, feel, or try on the products and have to depend on service reps, their product knowledge, and communication skills.

Considering that 90% of Americans decide if they continue dealing with the company based on the quality of customer service they receive, it…

Alex Cowell

CEO and Co-founder of, support and sales assistant for eCommerce stores

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store