Whenever an industry starts thriving cybercriminals step up their game too. Since eCommerce has been on the rise lately online stores should be extra cautious about keeping customers and their data safe. And this is an issue that cannot be taken lightly: every year cybercrime activities result in $1.5 …

Experts believe that eCommerce market sales will exceed $4 trillion in 2020. The year that forced us to stay at home has also driven online sales growth, but the truth is that the online shopping boom is happening regardless of the global pandemic. …

Customer service is simple. All you need to do is to provide quick, efficient, and easily accessible support. Never argue with the customer, listen, speak the same language, and make sure they always walk away with a solution. How hard can it be? In reality, there’s more to it. In…

Despite the efforts of numerous spam filters and ad blockers, we go through a fair amount of emails daily. However, since the average open rate varies from 20% to 40% most of the emails we get stay unread. If you run an online shop, a few solid follow-up emails can…

What if someone offered you a simple solution that eliminates the need for a dedicated customer service team? How would you feel about cutting the costs, saving time, and getting rid of human factor? What if I told you that there is a way to achieve your business goals and…

Multitasking is a myth — etailers know it firsthand. Try handling the supply, marketing activities, delivery, returns, accounting, and keep your customers happy in the meantime. …

When customers like your product, trust your brand and keep coming back for more it means they developed loyalty. If the customer loyalty level is high, they won’t desert you for your competitor, even for a better deal. Eventually, they start recommending your services and bring in new customers. If…

Put yourself in your customer’s shoes for a moment. You’re having another slow day at the office when suddenly feel the urge to buy a new pair of kicks. You start browsing and after a while, you run into a perfect pair. And then your boss calls asking about that…

If a customer arrives on your website for the first time and likes what they see, they’ll explore. As they peruse your online store and examine products of interest, you can further assume that they are thus-far satisfied. …